Sales, Shipping and Returns


Sales, Shipping and Returns

FORMS OF PAYMENT

We accept Visa, MasterCard, Discover and American Express.

ORDER FULFILLMENT

Orders placed Monday-Friday (excluding holidays) will be fulfilled and shipped via USPS within 48 hours, pending item availability and credit card verification. Orders placed on Friday after 2PM PST will be fulfilled the following Monday or subsequent business day.

We will send an e-mail notifying you that your order has shipped; orders typically arrive 3-5 business days after date of shipment. Please contact us if you have any expedited or special shipping needs.

We strive to keep the website's inventory updated at all times, but item availability is not guaranteed. If an item is sold out, you will be notified via email or telephone.

Orders with sold out items will be refunded the amount of the item.

Order fulfillment cut-off times are provided as guidelines only, and do not take into account possible delays caused by item availability and payment verification.

SALES TAX

We are required by law to charge 8.75% sales tax for all items shipped to any California address.

SHIPPING

All online orders are shipped domestically via Fed EX and will be charged a flat rate shipping charge of $15.

If you would like to place a faster shipping on your order please email customerservice@parkertheshop.com and we will do our very best to accommodate your request. Please note that additional charges will apply for faster shipping.

Unfortunately we are unable to ship outside of the USA at this time.

The customer accepts responsibility for any missing and/or lost packages. Additional shipping costs for rejected or returned to shipper packages are the responsibility of the customer. The customer may request signature required or any special shipping needs and we will do our best to accommodate you. To make arrangements, please email customerservice@parkertheshop.com.

Oversized items or any order 10 lbs or heavier will require oversized shipping. The shipment cost will be quoted on a per order basis. Our customer service team will be in touch by email about any additional shipping cost.

RETURN POLICY

We will accept returns or exchanges on items that are returned in their original unworn, unwashed condition with all tags intact. Shoes will only be accepted for exchange and must be returned in their original, undamaged shoebox or bag.

All sale items are final sale.

For all returns and exchanges, please email returns@parkertheshop.com for a Return Authorization Number (RA#) within 3 business days of delivery date. For an exchange, please include the size and/or item for which you would like to exchange. Returns must be postmarked within 5 business days of receiving your RA# to be eligible for return/exchange. All returns that do not meet the 3 business day requirement for RA# request will only be considered for online store credit. 

The customer is responsible for the return shipping cost.  We recommend sending the package via traceable carrier, insured for the full value of the product. We do not accept liability for missing packages or damage of returned goods. The original shipping cost of the order are non-refundable.

Sale items and gift cards may not be returned or exchanged. Sale items are not eligible for any price adjustment. Shipping and handling charges are not refundable.

Please send items pre-paid and insured to: 

PARKER the shop

Attn: Returns RA#----

1644 Hicks Avenue

San Jose, CA 95125

A return will be inspected and processed within 3 business days of delivery. The customer will be notified via email when the refund or store credit has been issued. Please allow at least 5 business days for a refund to post to your account. Refunds will be issued to the original payment method and store credit will be issued via online gift card.